Refund policy

Return Policy

Peerless Specialties, LLC dba The Balloon Bag understands that sometimes your purchase is not a perfect fit. For that reason, we offer customers the option to return or exchange most items purchased within 10 days of receipt. Please return any products (via Fedex, UPS, USPS) for items purchased online.

Return Requirements

We reserve the right to limit any one requirement below or decline returns that don't meet the following requirements:

Returns must be received within 10 days. Items being returned must be new and unused. Refunds are provided in the original form of payment. In-store purchases can only be returned in a store. They cannot be returned by mail. Returns or exchanges without the original receipt/packing slip will be offered a merchandise credit for the lowest price.

The following items cannot be returned:

Customized/personalized items

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at admin@peerless-specialties.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at admin@peerless-specialties.com and send your item to: 1007 E Pleasant Valley Blvd., Altoona, Pennsylvania US 16602.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 1007 E Pleasant Valley Blvd Altoona Pennsylvania US 16602

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.